Shipping policy

Shipping & Processing

Shipping Cost: Shipping is calculated at checkout based on your delivery address and the carrier's live rates.

Standard Shipping

  • Orders $70.00 or more: Free standard shipping
  • Orders under $70.00: $8.00 standard shipping fee

Express Shipping

  • Express shipping: $15.00

Processing Times

Standard Items: Orders are generally processed and dispatched within 1–2 business days. Orders placed before 4:00 PM PST will be processed and dispatched the same business day.

Delivery Times & Area

Total delivery time estimates below apply after your order has been dispatched:

  • Standard Delivery Time: 5-8 business days
  • Express Delivery is available
  • Delivery area in the United States

Please note that these delivery time frames are estimates and are not guaranteed. A delivery delay by itself does not qualify for a refund. If a package is confirmed as lost while in transit, we will work with you to arrange a replacement or refund.

Delivery Issues

If your order is missing or has not arrived, please contact us so we can investigate the shipment.

If your tracking information shows that the package was delivered but you have not received it, please contact us. We can help investigate the delivery with the carrier and determine the appropriate solution.

Tracking Your Order

Tracking information becomes available once your order has been processed and dispatched. Please allow approximately 1–2 days for the tracking information to become active.

Shipping Address

Please carefully review your shipping information before completing your purchase. We may be unable to issue a refund when an order cannot be delivered because an incorrect or incomplete address was provided. If this happens, please contact us and we will do our best to assist you.

Duties & Taxes

Depending on the destination country, applicable import duties, customs charges, or taxes may be the responsibility of the customer.

Order Cancellations

Orders may only be cancelled before they enter processing or production. Since processing can begin shortly after an order is placed, cancellation requests cannot always be guaranteed.

Once an order has entered preparation, including personalized orders, or has already shipped, it can no longer be modified or cancelled.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us and provide a photo within 14 days of delivery. Eligible items may be replaced or refunded, and a return may not be required.

Returns

Returns must be within 30 days.

No restocking fee is deducted from approved refunds.

Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact our support team:

Business Name: Gadabout Collective

Address: 3924 Interlake Ave N, Seattle, WA 98103, United States

Customer Service Contact: https://gadaboutcollective.com/pages/contact

Email: nomad@gadaboutcollective.com

Phone: +1 (206) 790-0084

Business Hours:

Monday to Friday—9:00 AM to 5:00 PM

(GMT-08:00) Pacific Standard Time (Los Angeles)